What options do I have if my flight or hotel provider cancels or changes my booking through lastminute.com?

If your flight or hotel provider cancels or significantly changes your booking made through lastminute.com, this guide explains your options and the steps to take to manage these changes smoothly.

Notification Process

lastminute.com will notify you as soon as possible via email and your account notifications about any cancellations or significant changes to your booking.

Your Options After Booking Changes

You have the following options if your flight or hotel is cancelled or changed:

1. Rebooking: You may be offered alternative flights or hotel options. Contact lastminute.com customer support for assistance with rebooking.
2. Refund: If the alternative options do not meet your needs, you can request a full refund by following our refund procedure.
3. Credit Note: Depending on the situation, lastminute.com may offer a credit note valid for future travel bookings.

Important Tips

• Keep all communications and documents related to your booking changes for your records.
• Check your email and lastminute.com account notifications regularly to stay updated.
• Respond promptly to lastminute.com communications to ensure timely assistance.

Contacting lastminute.com Customer Support

For immediate assistance or questions regarding changes or cancellations, please reach out to lastminute.com's customer support team via the “Contact Us” page on our website. We are dedicated to helping you find the best solution and to making your travel experience as smooth as possible.